Shipping Policy

At CTCQ Logistics, we are committed to ensuring reliable, timely, and transparent delivery of all shipments. Our logistics network is designed to offer efficient domestic and international shipping solutions for businesses and individuals alike.

1. Dispatch and Transit Time

Once a booking or consignment request is confirmed, dispatch usually takes place within 24–48 hours. Transit times vary depending on the service type, delivery destination, and mode of transport (air, road, or sea).

2. Tracking

All shipments handled by CTCQ Logistics come with a tracking number. Customers can track their packages in real-time through our website or by contacting customer support.

3. Delivery Delays

While we strive to meet all estimated delivery times, unforeseen factors such as weather, customs clearance, or third-party delays may cause disruptions. We will notify clients promptly in such cases.

4. International Shipping

For international logistics, customs duties, taxes, and clearance charges are the responsibility of the consignee. Our team ensures complete documentation support for seamless cross-border shipping.

5. Damaged or Lost Shipments

If your shipment is damaged or lost in transit, please report it within 48 hours of delivery (or expected delivery). We will initiate an investigation and process claims as per our company policy.

6. Customer Support

For any shipping-related queries, please contact us at:

Email: support@ctcqlogistics.com
Phone: +91 9828553617