Refund & Cancellation Policy
At CTCQ Logistics, we value customer satisfaction and transparency. This Refund and Cancellation Policy outlines the circumstances under which refunds or cancellations may be processed for our logistics and supply chain services.
1. Service Cancellation
- Cancellations must be requested in writing via email to info@ctcqsupplychain.com prior to dispatch or execution of the service.
- Once a consignment is picked up or a service has commenced, cancellation will not be permitted.
- For scheduled or recurring services, cancellations should be made at least 24 hours in advance to avoid charges.
2. Refund Eligibility
- Refunds are applicable only if services were not initiated due to an error or inability from our side.
- In case of duplicate payment, excess charges, or system error, the customer must report within 7 working days for verification and refund processing.
- No refund will be issued for delays or disruptions caused by external factors such as traffic, weather, strikes, or regulatory issues.
3. Refund Process
- Once approved, refunds will be processed within 7-10 business days through the same payment method used during booking.
- Refunds will be confirmed via email along with transaction details.
4. Non-Refundable Cases
- Services already rendered, dispatched, or in transit are not eligible for a refund.
- Customized logistics solutions or value-added services (like insurance, packaging, storage) are non-refundable once initiated.
5. Contact for Refund Queries
For refund or cancellation-related questions, please reach out to our support team:
CTCQ Logistics reserves the right to amend this policy at any time. Updates will be reflected on our official website with a revised effective date.